One Sunny Earth Privacy Statement
One Sunny Earth ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Stripe’s privacy requirements as our payment processor. By accessing or using our SaaS platform and services (the "Services"), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
a. Personal Information
We collect personal information that is necessary to provide our Services, including:
- Contact Details: Name and email address
- Payment Details: Information required to process payments, such as credit card details (processed securely through Stripe).
- Account Information: Usernames, passwords, and other account-related details.
- Solar Data Information: Site location, array information, such as tilt, azimuth, capacity and loss factor
- Usage Information: Data related to how you use our platform, such as login times, activity logs, and preferences.
b. Automatically Collected Information
We may also collect certain information automatically, such as:
- IP address, browser type, and operating system.
- Cookies and similar technologies for analytics and improving our Services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our SaaS platform.
- Payment Processing: To securely process payments via Stripe. (Stripe’s privacy policy applies to all transactions: Stripe Privacy Policy.)
- Communication: To send important updates, customer support messages, or promotional offers (you can opt-out of marketing communications at any time).
- Compliance: To comply with legal, tax, and regulatory requirements.
- Security: To monitor and protect against fraudulent activity or misuse of our platform.
3. Disclosure of Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
- Consent: With your explicit consent or at your direction.
- Legal Obligations: To comply with applicable laws, regulations, or legal processes.
- Service Providers: With trusted third-party providers, including:
- Stripe for payment processing.
- Cloud storage, analytics, and customer service platforms.
- Business Transactions: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
4. Payment Processing with Stripe
We use Stripe to process payments securely. Stripe may collect and store payment information in compliance with its own privacy and security policies. We do not store your complete credit card details. For more information, please refer to the Stripe Privacy Policy.
5. Data Security
We implement industry-standard measures to protect your personal information, including:
- Secure servers and data storage.
- Encryption (e.g., HTTPS, TLS).
- Secure access protocols and monitoring.
- Limited access to personal information by authorized personnel only.
6. Your Rights and Choices
a. Access and Correction
You may access and update your personal information by logging into your account or contacting us directly at [email protected]
b. Opt-Out Options
You can opt-out of:
- Marketing emails by following the unsubscribe link in our emails.
- Cookies and analytics tracking via your browser settings.
c. Data Deletion
You may request the deletion of your personal information by contacting us at [email protected] Please note that we may retain certain information for legal or business purposes.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings.
- Personalize your experience.
- Improve your user experience.
- Authenticate your identity.
- Analyze website usage.
- Monitor and analyze website performance.
- Deliver targeted advertisements (where applicable).
8. International Data Transfers
If you use our Services from outside Australia, your information may be transferred to servers located in other countries. By using our platform, you consent to this transfer. We take measures to ensure your data is treated securely, regardless of location.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the "Last Updated" date. Your continued use of the Services constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
One Sunny Earth
Email: [email protected]
If you are not satisfied with our response to your privacy-related concerns, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au